Dear Member,

Good news! Kimberly Clark Credit Union completed its conversion to a different MasterCard credit card processor on July 28. By now you should have activated the new card we mailed you and destroyed your outdated card.

Now you can use Kimberly Clark Credit Union's online account manager, NetBranch, for real-time access to your MasterCard account balance and activity, and to make a payment. Your balance and available credit will be updated immediately when a payment is posted. To use NetBranch, simply go to our Home page, click on the NetBranch link and sign on.

Other points to keep in mind:

The payment due date for your Platinum MasterCard account will be the 22nd of each month. Your MasterCard account statement will cycle at the end of each month and you should receive it by the 10th of the month.

To set up an automatic transfer to pay your KCCU MasterCard account, you will need to contact the credit card coordinator at Kimberly Clark Credit Union.

If you use your MasterCard credit card to pay recurring bills such as gym dues, Internet access or insurance premiums, be sure to notify the service providers of your new card's expiration date. This will ensure that your automatic/electronic payments will continue smoothly.

If you use a PIN (Personal Identification Number) for cash advances/credit card transactions, you will need to contact Kimberly Clark Credit Union to request a NEW PIN.

Payment protection insurance (credit life and credit disability) is now available at a lower premium. Call your Credit Union for details or to enroll.

Use KCCU NetBranch to access your MasterCard account anytime.

Phone numbers to keep handy:

     • MasterCard balance line  -  1-800-462-7777
     • Lost/stolen card  -  1-800-462-7777
     • After hours lost/stolen card  -  1-800-682-6075

We know you will enjoy having more convenient access to your KCCU MasterCard account. If you have questions, please contact Kimberly Clark Credit Union at 901-521-4646 or 1-800-462-7777.



Credit Card Services
Kimberly Clark Credit Union